First and foremost , we want you, our customer, to have an excellent shopping experience and with that in mind we want to make returns and exchanges as easy as possible. If you need to make a return, just contact us at [email protected] or call us at 910-256-2201 and ask for Website Returns and someone from our customer service team will be happy to help you.
We reserve the right to accept or deny returns for any reason listed or not listed below:
We determine the condition of goods that are returned. If they are in an unsatisfactory condition, the return will not be accepted. If that is the case, we will notify you immediately and tell you why we made that decision.
For Hygenic reasons and in accordance with NC law, Women's Swimwear is a Final Sale and can not be returned. No Exceptions
Regular priced merchandise can be returned up to 60 days after purchase. Merchandise must be in its original packaging and in its original condition.
Sale Merchandise may be returned for exchange or store credit only. Sale merchandise marked 50% off or more is a final sale- No Exceptions.
Clothing must have tags intact and be able to be sold again (If merchandise has been worn, washed, dry-cleaned, has excessive animal fur on it, has a strong odor good or bad, or exhibits any other signs of use, it can not be returned).
Defective Merchandise may be returned up to 60 days after purchase. However, items with a manufacturer's warranty must go through the manufacturer in adherence to brand policies. We will be happy to assist you in dealing with manufacturer warranty issues.
Gifts can be exchanged or the customer can have a store credit up to 60 days after purchase.
SUPs/Paddleboards In brand new and unused condition can be returned within 14 days. Please insure the board, package it exactly as it came and ship via UPS or another insured carrier. We can and will refuse boards that are damaged and have the carrier "Return to Sender." For this reason we recommend fully inspecting your board immediately upon delivery so any damages can be reported. It is your responsibility to contact us immediately if you receive a damaged board. You can refuse the shipment with the freight company if it is evident that there is damage. If you unpack your board and find damage, we have 48 hours after delivery to file a claim so please unpack your board as soon as you get it. You will need to take pictures and document the damage. We will be glad to assist in the claims process if needed. We currently use Southeastern Freight Lines to ship Paddleboards. In our experience they have an extremely low damage rate and an easy and fast claims process if there is an issue. Also boards are generally delivered within 1-2 business days in the Southeast.
When making your return please use a shipping method with tracking and insurance as we cannot be responsible for items lost in transit. Once we receive your return, please allow up to 10 days to process your return. You will be refunded the full amount you paid for the items you purchased. We do not refund shipping costs.
To expedite your exchange, Purchase the size or item you want to exchange and write your original order number and that you want to make an exchange in the comments section and complete your order. By doing this you can get the items you want up to 7 days earlier.
We ship orders the same day we get them. If your order is placed before 5PM Monday-Friday, it will ship out that day. We use UPS and USPS Priority Flat Rate and USPS Small packages. We calculate live shipping rates via UPS and use Flat Rate for most USPS Shipments. With that in mind, we offer free shipping for most orders over $100.00. Large/bulky items and oversized items (Paddle Boards and Yeti Coolers) do not qualify for free shipping as well as merchandise discounted 50% or more. When your order is fully packed and ready to ship, we will send you a "Full Ship Confirmation" e-mail stating that your order has fully shipped. Depending on when you order, it may still be several days before UPS actually picks up your package. UPS picks up Mon-Friday between 2-5:30PM. If your order is placed after 3pm, it may not be picked up until the following weekday.
You are free to choose between UPS and USPS for your shipping method for orders that do not receive free shipping. For orders that qualify for free shipping, Redix will determine what shipping method will be used for the order. Most orders over $100 will be shipped for free via UPS Ground.
• Once shipments have been picked up by UPS or any other freight company, we are no longer responsible for damage, items lost in transit, etc... If you have something wrong with your package or receive damaged goods, you will need to file a claim with the appropriate carrier. We will assist in any way that we can, but we cannot be responsible for orders/shipments once they leave our warehouse.
• We will ship orders anywhere in the Continental US, Alaska, Hawaii, and to parts of Canada. We do not ship internationally.
• If it has been more than a week since you ordered and your order has not arrived, Call (910) 256-2201 or email us at [email protected]
* We do not refund shipping costs*
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